Letica Corporation has a longstanding commitment to quality and service. It is our vision to:

• Deliver defect-free products by emphasizing defect prevention over defect detection.
• Provide competitive, customer oriented services and on-time delivery.
• Promote the culture of continuous improvement in all processes within our business.

Letica Corporation's quality program is based on a "continuous process improvement" approach to all business processes aimed at overall improved performance and customer satisfaction.

The key elements to the program are derived from the TS 16949 (2004) standard and have been implemented through four major areas of emphasis:

• Management Commitment
• Quality Operating System
• Quality Management/Business Systems (based on the ISO model)
• Training

In implementing this program, Letica has placed a major emphasis on the establishment and improvement of systems and monitoring of actions to ensure measurable and continuous improvement. The major driver of this activity has been the quality operating system and the many actions that support "key measurables". Driving continuous improvement through the organization has allowed associates to share their talents and knowledge on key projects and initiatives, utilizing powerful tools such as SPC and designed experimentation to improve quality.